Sierra Introduces Ghostwriter for Agent Development
Originally published Mar 25, 2026
AI-generated summary based on Sierra — Blog · Aggregated by OffScreenSpace · Human-reviewed and approved on May 31, 2026
Key points
- Sierra introduces Ghostwriter, an AI agent-building tool that automates the development and optimization of customer experience agents.
- Ghostwriter allows users to define their requirements through documentation, audio, or plain language, eliminating the need for manual coding or configuration.
- The tool operates across voice, chat, email, and over 30 languages, with built-in guardrails for reliability and safety.
- Sierra rearchitected its platform to support Ghostwriter as headless infrastructure, enabling direct agent access and autonomous improvements.
- Ghostwriter is part of a broader shift in software development, where Sierra envisions replacing traditional web apps with agent-driven interfaces.
Sierra, a leading AI customer experience platform, has announced Ghostwriter, an agent-building tool designed to streamline the creation and optimization of AI agents. The company, which works with major brands like Nordstrom and Cigna, aims to simplify agent development by allowing users to define their needs in plain language or through documentation, rather than manually coding or configuring systems. Ghostwriter eliminates the need for complex workflows by analyzing input and generating production-ready agents across multiple channels and languages. The tool is part of a broader shift in software development, where Sierra envisions a future where traditional web apps are replaced by more intuitive, agent-driven interfaces.
Read the original story: Sierra — Blog