Sierra Introduces Ghostwriter for Agent Development
Originally published Mar 25, 2026
AI-generated summary based on Sierra — Blog · Aggregated by OffScreenSpace · Human-reviewed and approved on Jun 1, 2026
Key points
- Sierra introduces Ghostwriter, an AI agent that automates the creation and refinement of customer service agents.
- Ghostwriter uses user input, such as documentation and audio recordings, to build production-ready agents across multiple communication channels.
- The platform eliminates the need for manual editing and integration, streamlining the development process.
- Explorer, another tool, analyzes customer interactions to identify trends and areas for agent improvement.
- Ghostwriter operates on Sierra’s rearchitected headless infrastructure, enabling autonomous and reliable agent development.
Sierra, a leading AI customer experience platform, has unveiled Ghostwriter, an agent-building agent designed to simplify the development and optimization of AI agents. The platform, used by major brands like Nordstrom and Cigna, aims to streamline the process of creating and improving customer service agents through automation and direct access to data. Ghostwriter eliminates the need for manual editing and integration, allowing users to define their goals in plain language or through documentation, which the agent then translates into functional solutions. The system also includes Explorer, a tool that analyzes customer interactions to identify areas for improvement.
Read the original story: Sierra — Blog